Quality Manager

Role Purpose

The is a Management role with a responsibility to ensure that the organisation is managed and supported with the provision of effective quality guidance and support and that also takes responsibility for the effective maintenance and continuous improvement of the company’s business management system (BMS). 

Key Areas of Responsibility   

·        Lead and monitor the Company continual improvement processes and performance

·        Reporting on performance and support of the continual development of the Quality and Business Management System for Company operations

·        To ensure effective management of designated Quality management and document control personnel

·        To manage and supervise operational Quality support required for projects and worksites

·        To manage the relevant support to the Commercial tendering and bid process

·        To manage the Company accreditation processes for the Management System

·        To manage the control of documentation and to ensure accurate and timely document control services to the Company for governance and project activities  

·        To liaise with relevant Authorities and external Stakeholders with regards to Quality matters

·        To continually promote and present the Quality culture and values at departmental, project and Client level

·        To manage the production and implementation of the Company internal and third party audit program   

·        To bring to the attention of the Managing Director / Senior Management Team any deficiencies or urgent matters relating to compliance

·        Primary point of contact for Quality matters with all internal and external organisations   

Key Tasks

Quality Management

·         To manage quality support, assistance and processes to the Company internal and external  stakeholders

·         To manage quality content of the Management System and support of Company accreditations

·         To manage and co-ordinate Company NCR’s

·         To manage and co-ordinate Company MOC’s

·         To manage and lead the Company audit schedule and co-ordination of delivery

·         To manage and lead quality participation and deliverables for projects

·         To provide quality support and guidance for Commercial pre-qualification and tenders

·         To provide quality support and guidance for Supplier / Supply Chain selection and monitoring

Operational / Project Support

·        Provision of operational guidance relating to QA/QC requirements during tender, contractual, installation and construction phases

·        Management and co-ordination of requirements to the Commercial tendering / bid process, ensuring all QA/QC information is accurately reviewed and submitted 

·        Management, co-ordination, implementation and maintenance of all project QA/QC documentation in accordance with the QA/QC Management Systems and Client specific requirements

·        Manage and lead the internal and supply chain audit processes  

·        Manage and lead the external accreditation audit process in relation to ISO standards and Company accreditations, such as Achilles

·        Manage and lead the internal audit process, conducting specific audits as required

·        Production of clear and concise audit reports and overseeing that corrective actions are effectively allocated for close out

·        Attendance at project specific operational and Lessons Learnt meetings both internal and external to ensure QA/QC issues are suitably addressed

·        Manage and lead the process for identification, recording, investigation and follow-up ofQA/QC related issues

·        Development and participation with the improvement of systems and processes where QA/QC deficiencies have been identified

·        To aid the realisation of Company QA/QC performance targets and objectives

·        To advise on any statutory / mandatory quality related training requirements

Compliance / Monitoring & Control

·        Manage and co-ordination of corrective action processes with Third Parties as a result of Client complaints / NCR’s

·        Co-ordination of MOC process for internal and external instructed change

·        Manage and distribution of QA/QC performance data to the Senior Management Team

·        To monitor and advise / report on areas of non-compliance or non-adherence to legislation, standards or adherence to the Senior Management System

·        Manage the distribution of QA/QC performance statistics to relevant Stakeholders

·        Oversee in conjunction with Department / Location Managers that worksites and offices are in adherence with the QA/QCQ Management System and local / national QA/QC legislation and standards 

·        To ensure that all QA/QC actions are suitably registered, monitored and closed out in timely manner

General

·        To support and coach other staff members fulfilling quality related functions  

·        To conduct performance appraisals and set clear objectives with direct reports

·        To promote awareness and understanding of QA/QC matters throughout the organisation

Key Measurables

·        Ensure that the appropriate processes, procedures and standards required to establish, maintain and develop the Business Management Management Systems are in place 

·        Current legislation and standards are applied to are known and reviewed to ensure organisational compliance

·        Production of accurate data for inclusion within relevant QA/QC performance reports

·        Successful completion of key tasks and objectives within appropriate timescales

Key Behaviours

·        Enthusiasm and passion for developing a first rate Business Management System

·        Good organisational and communication skills

·        Attention to detail

·        Ability to listen and engage in constructive dialogue

·        Decisive

·        Influencing

·        Leadership skills

Education and Qualifications Specific to Role

Essential Qualifications

·        Recognised Quality qualification 

·        IRQA Certified Lead Auditor

·        Member of CQI

·         

Desirable Qualifications or Equivalent Experience

·        N/A

Demonstrable Experience Specific to Role    

·        Industry experience, particularly trenching and subsea cable installation

·        Demonstrable managerial skills at a  management level

·        Experience and understanding of Business Management Systems, Legislation, Quality Standards, Risk Management, Auditing, Inspection,

·        Knowledge of commercial processes and contractual documents

·        Skilled with all Microsoft Office Packages

Reporting To:

Responsible For:

Key Interfaces:

TBD

Lead Document Controller

Lead Quality Engineer

Contracted QA/QC resources

Senior Management Team

Project Management Team

Site Operational Team

Base Operational Team

Commercial Team

Asset and Engineering Team

Procurement and Logistics Team