Mission and Main Objectives:
This role will work within my clients Machinery team. The main day-to-day tasks are varied but heavily emphasized on the supply chain for the Machinery accounts and accountable for the subsequent account performance.
The role involves a high degree of customer and supplier liaison, as well as including the recording, management and reporting of sales information; thereby requiring a good standard of communication and excellent customer service skills. As the role is that of end-to-end account management, job ownership is a pre-requisite.
Outline and Responsibilities:
- End-to-end responsibility of all allocated accounts
- Accountable for financial performance of allocated accounts, in line with commercial conditions.
- Responsible for financial analysis of assigned customer accounts
- Manage the day-to-day demand requirements of assigned customers, suppliers and 3PLs
- Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships.
- Effectively manage supply chain from supplier to assigned customers, in line with set criteria.
- Monitors service received to assigned customers – detailed in regular KPI reports.
- Ensure timely invoice issue and payment of assigned customers.
- Building and maintaining relationships with customers, suppliers and 3PL providers.
- Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers.
- Assist with ongoing process reviews and identify and implement process improvement activities.
- Financial and logistics data recording and reporting.
- Identify commercial opportunities and undertake sales promotion activities to potential customers
- Any other reasonable duty requested by management, relevant to the role
Experience and Qualifications Required:
- Essential experience of working within a supply chain management environment
- Good knowledge of MRP systems and customer service skills
- Computer literate (incl. excel, word, outlook, etc)
- Good problem-solving skills and an ability to prioritise tasks
- Ability to work with limited supervision and using own initiative to complete tasks
- Good communication and interpersonal skills, dealing with people from different functional areas and cultures
- Flexible and adaptable, able to work to tight deadlines
