Operations Assistant

Our client is a specialist water treatment company with the experience and expertise in handling and managing the complexities of water treatment.

The company has been built up professionally since 1987 the longest established water treatment business in the Northeast of the United Kingdom. Our customer base includes hospitality, leisure, manufacturing, water treatment and engineering sectors across the country

Our client operate a strict quality policy and are ISO 9001 and ISO 14001 registered with NQA the accredited body along with other with other professional bodies in the industry.

We are looking to hire an exceptionally experienced Operations Assistant to support the Admin Office and logistics Team. Involving assisting with logistic scheduling of engineer’s diary/workload, hotel bookings, vehicle management including booking MOT, servicing and other vehicle requirement needs. Provide admin support involving managing phone calls and general administration duties.

To be successful as an Operations Assistant, you should be helpful and courteous when answering telephone calls and build and maintain a good rapport with the colleagues, engineers, and customer alike.

To succeed in this role, you will need to be organised, have minimum of 3 years’ experience in Operations/administrations, be a good communicator with computer, and problem-solving skills. You should be resourceful, adaptable, and organised.

Main Responsibilities:

1. Answers phones and emails, schedule and confirms appointments, and input customer data into company systems.

2. Assist with workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

3. Maintains customer confidence and protects operations by keeping information confidential.

4. Secure information by completing database backups.

5. Contributes to team effort by accomplishing related results as needed.

6. Answering the phone, replying to emails, and communicating with clients and colleagues 

7. Inputting of laboratory results into our system and identifying out of control levels

8. Administrative set of tasks to ensure smooth running of the office 

9. Monitoring inventory levels and replenishing stock as needed.

10. Performing regular stock checks and reporting any issues to line manager.


1. Excellent organisational and time management skills

2. Ability to be proactive, and handle uncertainty.

3. Excellent verbal and written communication skills.

4. Proficient in Word, Excel, Outlook, and PowerPoint and account management software CRM

5. Proven ability to juggle multiple jobs/tasks at a time, while maintaining sharp attention to detail 

6. Ability to understand client requirements. 

7. Ability to build rapport and collaborate with others within the company and externally.

8. Keeping stakeholders informed of project timelines and deadlines.

9. Ability to learn quickly and work under pressure in a fast-paced environment.

10. Good working ethics and ability to treat documents with confidentiality.

11. Ability to work effectively within a team setting. 

12. Administrative writing skills

13. Reporting skills

14. Travel logistics



• Salary – £24 or 25k per annum  review at 3 and 6 month from start date of TBC


3 Years
Contact Name
Max Bianco
Employment Type
24,000 - 25,000
AM Recruitment
View profile
Company size
50-100 employees
Founded in
01642 551 883 01642 551**** Show