Head of Student Services

Head of Student Services – Job Description 

Responsible to the Heads of Centre, Prior Pursglove and Stockton Sixth Form College 

Hours                 37 hours per week, whole year 

Overall Purpose and Remit: 

To work with the Head of Centres, Deputy Head of Centres, Trust Leadership and the CEO to provide an integrated administrative experience for all users of our services.  You will develop outstanding customer service strategies and respond promptly to urgent situations and changes in student demand. 

You will have direct responsibility for the development, effectiveness and quality of service for the following key areas: 

  • Student Welfare and Pastoral Support Services 
  • School liaison activities and effective IAG for prospective learners 
  • Careers Advice and Guidance, including the UCAS application process 
  • Enrichment, Sports Development and the Student Union 
  • Reception and College Information Services 
  • Exams Entries 
  • Internal and External Data Returns and Audit 

Duties and Responsibilities: 

To be a fully participating member of the Senior Leadership Team 

To be responsible for the operational service delivery of the Student Services Department, ensuring that all aspects of the teams’ work are anticipated and planned – including optimum deployment of staff and space resources.  

Design the operational frameworks for the newly formed teams to deliver world class services.  

Be accountable for the internal auditing of student services records in line with DfE specifications and reporting requirements. 

To ensure that all the teams working in the Student Services Department, whether directly line managed by this post or not, are working together in a consistent and holistic manner to support the student experience.  

To develop customer service strategies to ensure that all the teams working within the Student Services Department continue to develop in our fast-changing environment. This will involve horizon-scanning for national and global developments, changes in national legislation and polices, and working collaboratively within the Trust and other central departments.  

To oversee the effective registration and administration of external exams 

To manage the college interview process and school liaison activities to include taster and welcome days. 

To ensure effective enrolment and registration processes. 

To produce reports and make presentations on behalf of the Student Services Team when required at Trust and College Level 

To work closely and collaboratively with SLT to ensure welfare and pastoral support services for students are proactive, coordinated and lead to students feeling safe, supported and able to complete their chosen course of study. 

To assist SLT to co-ordinate a cross college programme of Personal, Social and Health Education that raises student awareness of key themes and helps prepare them for life in British Society.  

To oversee and ensure key policies and procedures linked to Student Services are managed and effectively implemented e.g. student disciplinary policy and procedures. 

To devise, implement and manage the Student Voice Strategy, including overseeing the development and effective management of the Student Union. 

To ensure a wide range of enrichment opportunities are planned, promoted and delivered for Students. 

To ensure career and progression advice for all students is coordinated in line with Gatsby Benchmarks and leads to high progression rates, including relevant employment. 

To ensure the progression and recruitment targets from local schools are met. 

To ensure high levels of internal progression and student applications through UCAS. 

To effectively support the tutorial and induction process ensuring a joined-up approach with curriculum departments.  

To oversee effective communication and signposting of financial support available to students, including ensuring bursary applications are completed in full, recorded and passed to the finance team in a timely manner. 

To ensure the IAG and course advice and guidance service to prospective students is effective and reflects best practice. 

To liaise with the Designated Safeguarding Leads to embed key protocols to ensure student safety and wellbeing are implemented in full. 

To manage deployed resources effectively ensuring that agreed budget parameters are met and value for money is achieved. 

To lead training and updating of the Student Services Teams for compliance and legislative purposes, including Data Protection, SEND, Safeguarding, Diversity and Equality and Prevent. 

To lead, motivate and develop a team of staff who can provide an outstanding level of service to our students, curriculum teams and other key stakeholders, including conducting annual appraisals and interim review meetings and identifying staff support and training needs. 

This job description sets out the main responsibilities for the postholder but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the postholder is expected to be flexible in the range of responsibilities they undertake commensurate with the responsibility and salary. 


Qualified to a minimum of undergraduate degree level or equivalent level of qualification, in a relevant subject area. 

Five GCSEs at grade C or above (or equivalent) including English Language and Mathematics. 

Proven track record within the education environment of Student Services, Progression or Pastoral Services 

Effective data collation and analysis skills, and supporting academic teams on data areas around attendance, retention, safeguarding and behaviour. 

A proven aptitude for high standards of service delivery both operationally and strategically and an understanding of the student perspective.  

Reliable and resilient; able to cope with pressure.  

Strong analytical and problem-solving skills with the ability to apply skills and knowledge creatively in new contexts and to think beyond traditional solutions.  

A high standard of written and spoken English, with the ability to produce clear and concise reports and presentations.  

Excellent interpersonal skills, including the ability to communicate confidently and effectively with a broad range of people and clients from a wide variety of backgrounds.  

Tact, diplomacy, empathy and patience.  

An excellent working knowledge of Microsoft Office products e.g. Word, Excel and PowerPoint and of a Records Management systems 



Contact Name
Max Bianco
Employment Type
AM Recruitment
View profile
Company size
50-100 employees
Founded in
01642 551 883 01642 551**** Show

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